Shipping policy

Thank you for shopping with HashCart. This policy explains how we process and deliver your orders across Pakistan.

1. Order Processing

Orders are processed within [1-2 business days] after they are placed and confirmed.
Orders placed on Sundays or public holidays are processed on the next working day.
For Cash on Delivery (COD) orders, we may contact you by call or WhatsApp to confirm your order before dispatch. Please keep your phone available.

2. Delivery Areas

We deliver nationwide across Pakistan through our courier partners [e.g., TCS, Leopards, M&P, PostEx, Trax]. Deliveries to remote areas may take longer.

3. Estimated Delivery Time

Location	Estimated Delivery
Major cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.)	[2-4] working days
Other cities and towns	[3-6] working days
Remote areas	[5-8] working days

Delivery times are estimates and start after your order is dispatched. Delays can happen because of weather, public holidays, sales events or courier issues.

5. Order Tracking

Once your order is shipped, we will send you a tracking number by WhatsApp, SMS or email. You can use it to track your parcel on the courier's website.

6. Payment Methods

Cash on Delivery (COD)
Bank transfer
JazzCash / Easypaisa

For prepaid orders, we will dispatch once payment is confirmed.

7. Delivery Attempts

The courier will usually make [2-3] delivery attempts.
If the courier can't reach you or the parcel is refused, it may be returned to us.
Please make sure your address and phone number are correct and complete. HashCart is not responsible for delays or failed deliveries caused by wrong or incomplete details.

8. Receiving Your Parcel

Please check the parcel in front of the courier when you receive it. If the packaging looks damaged, opened or tampered with, tell the courier right away and contact us within [24 hours] with photos. Please keep an unboxing video for any damage or missing-item claims.

9. Lost or Delayed Parcels

If your parcel has not arrived within [10] working days of dispatch, contact us with your order number and we will follow up with the courier. If the parcel is confirmed lost, we will send a replacement or refund as per our Return & Refund Policy.