Refund policy

At HashCart, we want you to be happy with every order. If something isn't right, this policy explains how we can help.

1. Return Window

You can request a return or exchange within [7] days of receiving your order.

2. Eligible Reasons for Return

We accept returns or exchanges if:

The item arrived damaged or defective
You received the wrong item or wrong variant (size, colour, model)
The item is missing parts or accessories
The item is significantly different from its description on our store

3. Conditions for Returns

To be eligible, the item must:

Be unused and in its original condition
Include all original packaging, accessories, manuals and freebies
Come with proof of purchase (order number)

4. Non-Returnable Items

We cannot accept returns for:

Items used, washed or damaged after delivery
Products without original packaging or accessories
Items marked as non-returnable or sold as final sale
Personal-care or hygiene products once opened
Change of mind after the return window has passed

5. How to Request a Return

Contact us within [7] days of delivery via WhatsApp [+92 3402688558], email [supporthashcart@gmail.com], or our social media page.
Share your order number, your name, and clear photos or a short video of the problem. For damaged items, please record an unboxing video if possible.
Our team will review your request and reply within [24-48 hours].
Once approved, we will give you return instructions. Please do not send items back without approval.

6. Return Shipping

If the item is damaged, defective or wrong, HashCart will cover the return shipping cost.
For any other approved return, the customer is responsible for return shipping charges.

7. Refunds

Once we receive and inspect the returned item, we will notify you of the result. If approved, your refund will be processed within [5-7 working days] by one of these methods:

Bank transfer
JazzCash / Easypaisa
Store credit or a replacement, if you prefer

Original delivery charges are non-refundable unless the return is due to our error.

8. Exchanges

If you want a replacement for a damaged, defective or incorrect item, let us know in your return request. Replacements are subject to stock availability. If the item is out of stock, we will offer a refund or store credit.

9. Cash on Delivery (COD) Orders

Please check your parcel at the time of delivery where possible. If you notice any damage, tell the courier and contact us immediately. Refunds for COD orders are sent through bank transfer or mobile wallet, so please provide your account details when requested.